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Refund policy

Payments made via the website are not reversible. No refunds are given and any credit payment will be posted against your utility account.

If you have a question concerning your payment or about a potential refund then please contact us at your earliest convenience.

Please note: Full payment should be made unless an approved payment arrangement is in place.

How to contact us

If you have any problems please contact us by telephone on 0345 122 6786 or email us at the below addresses:

Domestic Hot Water Customers: hotwater@leeputilities.co.uk
Domestic Electricity Customers: electricity@leeputilities.co.uk  

Or write to us at:

Customer Services
Leep Utilities
The Greenhouse
MediaCityUK
Salford
M50 2EQ

Company Details

Registration name: Leep Utilities Holdings Limited
Place of registration: UK

Registered office address:
The Greenhouse, MediaCityUK, Salford, M50 2EQ

Registered number: 05477660
Contact telephone: 0345 122 6786

Email address:
Domestic Hot Water Customers: hotwater@leeputilities.co.uk
Domestic Electricity Customers: electricity@leeputilities.co.uk